At LOWRYELLE, we want you to love your purchase. Because many of our pieces are thrifted, pre-loved, vintage, handmade, or one-of-a-kind, we have specific guidelines for returns and exchanges.

Returns

We accept eligible returns within 5 business days of delivery. To be eligible for a return, the item must:

• Be in its original condition.
• Have all original tags and/or packaging attached.
• Be free of stains, odors, damage, alterations, or signs of wear.
• Be returned within 5 business days of delivery.

LOWRYELLE reserves the right to deny a return if an item does not meet these requirements.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Handmade items
  
• Custom or personalized orders
  
• Items marked “Final Sale”
  
• Gift cards
• Items that have been worn, used, washed, altered, damaged, or modified after delivery
• All international orders
  

Because thrifted and vintage items are often unique and may have minor signs of previous use, please carefully review the product description and photos before purchasing. Any known significant imperfections will be disclosed in the listing.

Starting a Return

To request a return, please email us at contact@lowryelle.com within 5 business days of delivery. Include your order number, the item you would like to return, and the reason for your return.

Please do not send an item back without receiving return instructions from LOWRYELLE first.

Once your return is approved, you will receive instructions for sending the item back.

Return Shipping

Unless an item arrives damaged or LOWRYELLE made an error with your order, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning an item. LOWRYELLE is not responsible for returns that are lost or damaged while being shipped back to us.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery at contact@lowryelle.com and include photographs of the item, packaging, and shipping label.

We will review the situation and, when appropriate, work with you to provide a replacement, store credit, or refund.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved. If approved, the refund will be issued to the original payment method used to place the order.

Please allow your bank or payment provider additional processing time for the refund to appear in your account. LOWRYELLE cannot control processing times once a refund has been issued.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. LOWRYELLE is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the package reshipped.

Lost, Stolen, or Delivered Packages

Once an order has been shipped and tracking confirms delivery to the address provided at checkout, LOWRYELLE is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

If your package appears to be missing, please first contact the shipping carrier and, when appropriate, your local postal service.

International Orders

International orders are final sale and are not eligible for returns or refunds. International customers are responsible for any applicable customs duties, taxes, tariffs, or other fees imposed by their country.

LOWRYELLE is not responsible for delays caused by customs or international shipping carriers.

Product Condition & Natural Variations

Many LOWRYELLE products are handmade, thrifted, vintage, or individually selected. Variations in color, texture, shape, finish, and appearance may occur and are not necessarily considered defects.

Thrifted and vintage items may have normal signs of age or previous use. We make reasonable efforts to accurately photograph and describe our products so customers can make informed purchasing decisions.

Limitation of Liability

To the fullest extent permitted by applicable law, LOWRYELLE is not responsible for indirect, incidental, or consequential losses arising from the purchase, use, or inability to use a product. Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

Questions or Concerns

We want your LOWRYELLE experience to be a positive one. If you have a question or concern about your order, please contact us at contact@lowryelle.com, and we will do our best to make things right.

LOWRYELLE reserves the right to update or modify this Return & Refund Policy at any time. The policy applicable to your purchase is the policy in effect at the time your order is placed.